Our Promise To You
“Take care of the customer and the rest will take care of itself” – Clarence R. Turner, Jr. Founder
Have you ever felt that customer service is a “thing of the past?”
Why does seem like today that good customer service is a dying art? What happened to personal care, attention to detail, and truly understanding your customer’s needs before presenting a solution?
In our industry, many insurance companies push speed, claiming to get you an online quote in less than 15 minutes. Many times this translates to speed over accuracy and reduces personal attention to a mere transaction. We just don’t think that’s the best way to do business.
At The Turner Agency, we want to know you. We care about you, your business, and your family. While we understand when time is of the essence, we are most concerned with getting it right the first time to avoid problems down the road. Hopefully you will never have a claim. But if you do, we want you to have the coverage you need, as well as someone to walk you through the process of filing a claim.
to be here for you, today, tomorrow, and in the years to come. We are proud that we have remained locally owned since our first office opened in 1962, and have made a conscious choice to give back to our community. We have built our business on respect of others and a genuine care for our customers. Our customers’ loyalty proves it.
that our associates will always be compassionate, knowledgeable, and sincere. Our associates measure care about your needs, and are truly interested in getting to know you. Don’t be surprised if they remember your birthday!
that when you call us, you will hear a friendly voice. We know how it feels to call a company and get endless automated messages and options. You won’t have to memorize extensions or remember last names to find someone to help you.
not to treat you or your business as a commodity. We will review your policies annually and make recommendations if we see a potential gap in coverage or a new endorsement that may benefit you. We will provide ease in billing by offering several options. We will eliminate any unnecessary paperwork.