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What To Do if You Suffer a Water Loss

By June 6, 2022Insurance
  1. Make safety your first priority
  • Do not use electrical equipment or appliances while standing on wet carpet or floors.
  • Never use electrical equipment that has been water damaged, even if you are using it in a dry area.


  1. Stop the leak or drip to prevent further damage
  • If the water is coming from a burst or leaking pipe, try to find the closest shut-off valve and turn it off.
  • If water is coming in through the roof or broken windows, try to cover as best you can with tarps or plastic sheeting.


  1. Document the damage
  • Take photos and videos.
  • Save all damaged items — your claims representative may want to inspect them.
  • Keep a list of temporary repairs you make.
  • Save all claim-related bills and receipts.


  1. Protect your belongings and clean up
  • Move wet items to drier areas.
  • Place aluminum foil, coasters or wood blocks between furniture legs and wet carpeting.
  • Remove area rugs from the floor. Dyes in carpets can stain flooring, carpeting and wood floors.
  • Clean up as much water as possible by mopping or blotting with towels.
  • When safe to do so, use fans to circulate air and encourage drying.


  1. Report your claim
  • Contact us, or your insurance agent, to report your claim. Together we will contact the insurance company to discuss the facts of the loss. The claims adjustor will evaluate the damage to your property and present you with an estimage to repair the damage if the loss is covered by your insurance. 


  1. Get it fixed
  • Talk to your claims representative about which options are best for you and how to proceed.  Be sure the contractor you choose is licensed and bonded. 


Choosing the right insurance agent is one of the most important decisions you will make. The Turner Agency, Inc. is a local Trusted Choice® independent insurance agency headquartered in Greenville, South Carolina.  Serving the Upstate of South Carolina and beyond since 1962, we offer a variety of personal and business coverage choices and can customize an insurance plan to meet your specialized needs for your business, homes, automobiles, recreational vehicles, secondary homes, and more. 

Information in this article is includes content from our partners, Travelers Insurance and Safeco Insurance, and is not all inclusive regarding the subject matter. This content is offered for educational purposes only.